What does GCC mean or represent? Global Capability Center (GCC) Overview for Beginners
A Global Capability Center (GCC) is a strategic unit that handles non-core functions such as customer service, back-office operations, IT support, and data services from offshore or nearshore locations like India or the Philippines. It helps reduce costs, access skilled talent, and boost efficiency while enabling companies to focus on core areas. GCCs deliver front-office, back-office, and IT services under KPIs, offering scalability and specialization but requiring careful planning to manage risks like data security and communication gaps.
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