In today’s fast-paced world, the increased use of self-service portals has become a game-changer for customers and organizations. These portals provide an initial point of contact between the customer and the organization and capture crucial details about the customer’s problem. This information serves as a valuable tool for field service teams, giving them insight into what to expect and where to resolve the issue. Organizations can streamline their operations by utilizing self-service tools and improve overall efficiency when addressing customer concerns.
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